Virtual Care Coordinator

Newark, DE | Center Operations

Position Summary:

At GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
 
The Virtual Care Coordinator (VCC) serves as the virtual point of contact for our employer contracts. Responsibilities include but are not limited to coordinating all aspects of our COVID-19 surveillance testing clients, answering questions regarding the virtual visit experience, anticipate and attend to the needs of our patients.
 
Job Requirements
 
Education
  • High School diploma or equivalent, required
  • Undergraduate degree, preferred
Work Experience
1+ years' experience in a medical office administration or customer service in a clinical field required
 
Licenses/Certifications
Medical Assistant Certification preferred
 
Additional Knowledge, Skills and Abilities Required
  • Ability to multi-task in a fast-paced environment
  • Epic experience
  • Proficient in Microsoft Word and Excel, and type quickly; basic computer knowledge
  • Ability to work independently with minimal supervision
  • Exceptional written and verbal communication skills
Core Competencies:
  • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
  • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
  • Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners.  Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
  • Integrity and Courage: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
  • Accountability: Allways shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. 
Additional Knowledge, Skills, and Abilities Preferred
Insurance knowledge
 
Essential Functions
  • Work with DTE Coordinator on setting up COVID-19 surveillance testing workflows for clients
  • Check patients in for appointments and secure the necessary paperwork and insurance documentation
  • Answer patient's questions and provide comfort zone for patients in preparation for COVID-19 testing
  • Resolve most questions and problems and refers only the most complex issues to higher levels
  • Serve as the Virtual facilitator, including communicating with our clients to address needs
  • Ensure that each patient has an effortless patient experience
  • Conduct patient registration duties, including interviews to verify patient information, accurate collection of COVID-19 test results
  • Communicate as needed with the client to report positive test results
  • Informs the Customer Success Manager and DTE Coordinator if any issues arise
  • Assist in other areas as needed.
All other duties as assigned.
 
Note:this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties.n Management reserves the right to revise this position description at any time.
UPDATE: COVID Vaccine Announcement: GoHealth Urgent Care is requiring all new hires to disclose their COVID-19 vaccination status in all markets. In certain markets, it will be required that new hires be fully vaccinated for COVID-19 vaccine (either the Moderna or Pfizer vaccine series or the single dose Johnson & Johnson Janssen vaccine) prior to their first day of employment. This is a condition of employment, unless a faith-based or medical exemption is approved.

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.


Keywords:
Job, emergency, healthcare, licensure, medical, clinical, wellness, career, employment, opening, staff, benefits, health care, clinic, primary care, urgent care


Why GoHealth?

GoHealth Urgent Care has outstanding career opportunities in Connecticut, Delaware, Maryland, Michigan, Missouri, New York City, North Carolina, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives.

The lifestyle you can lead.

“The First State” offers its residents miles of pristine beaches, the regal charm of “Chateau Country,” wildlife refuges and cultural activities galore. Part of the northeast megalopolis of cities along I-95, Delaware is close to Philadelphia, Baltimore, Washington, D.C. and New York City. Excellent transportation connects residents to these major cities and beyond. The University of Delaware, Widener University School of Law, and Wilmington University are among the notable higher education institutions in the area. Perhaps best of all, the cost of living in Delaware is substantially lower than the majority of states on the East Coast. And in the region, Delaware is known as the “Home of Tax-Free Shopping”—it is one of only five states without sales tax.