Virtual Care Coordinator

Huntersville, NC | Center Operations

Position Summary:

At GoHealth Urgent Care, we place the needs of our patients first by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The Virtual Care Coordinator (VCC) serves as the initial point of contact for our virtual patients on the Center’s behalf. Responsibilities include but are not limited to coordinating all aspects of the virtual visit, answering questions regarding the virtual visit experience, anticipate and attend to the needs of our patients.

Requirements:

  • High School diploma or equivalent, required
  • Undergraduate degree, preferred
  • 1+ years’ experience in a medical office administration or customer service in a clinical field required
  • Medical Assistant Certification preferred
  • Ability to multi-task in a fast-paced environment
  • Proficient in Microsoft Word and Excel, and type quickly; basic computer knowledge
  • Ability to work independently with minimal supervision
  • Exceptional written and verbal communication skills
  • Experience with insurance
B SCHEDULE:

Weekly: 
Wednesday, 2pm-8pm, Thursday, 8am-8pm, Friday, 8am-8pm 

Weekend: 
Saturday/Sunday - 9am-5pm every other weekend
UPDATE: COVID Vaccine Announcement: GoHealth Urgent Care is requiring all new hires to disclose their COVID-19 vaccination status in all markets. In certain markets, it will be required that new hires be fully vaccinated for COVID-19 vaccine (either the Moderna or Pfizer vaccine series or the single dose Johnson & Johnson Janssen vaccine) prior to their first day of employment. This is a condition of employment, unless a faith-based or medical exemption is approved.

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.


Keywords:
Job, emergency, healthcare, licensure, medical, clinical, wellness, career, employment, opening, staff, benefits, health care, clinic, primary care, urgent care


Why GoHealth?

GoHealth Urgent Care has outstanding career opportunities in Connecticut, Delaware, Maryland, Michigan, Missouri, New York City, North Carolina, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives.

The lifestyle you can lead.

Winston-Salem and Charlotte are both among U.S. News & World Report’s Top 50 Best Places to Live.

Winston-Salem is a region on the rise with a population of 654,589 and strong southern roots. It’s friendly and diverse—retaining a small-town feel—and features fabulous restaurants, inviting neighborhoods and trendy apartments. For the adventurous, there are many local hiking trails, state parks, Pilot Mountain, Hanging Rock and Piedmont Quarry. Premier attractions include the Southeastern Center for Contemporary Art and the Reynolda House Museum of American Art.

Charlotte boasts the Blumenthal Performing Arts Center, The Mint Museum and the Levine Museum of the New South. And with a population approaching 2.4 million, Charlotte offers much to see and do—from local craft breweries, numerous parks and greenway trails to excellent shopping and dining, downtown theaters and nightlife to the PNC Music Pavilion. Catch an NFL Carolina Panthers football game, cheer on the NBA’s Charlotte Hornets, or take in a Charlotte Knights baseball game. It’s all here, served by excellent public transportation, Amtrak and Charlotte Douglas International Airport.