Training Specialist (Medical Assistants)

San Francisco, CA | Center Operations

Position Summary:

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
 
Responsible for development, facilitation and coordination of training programs for the Medical Assistant clinic operations staff. This role partners closely with the market leadership to manage, coordinate and evaluate the facilitation of staff on-boarding, culture orientation, and delivery of training projects.
 
Education
  • High School Diploma required
  • Graduate from an accredited clinical program, including but not limited to Medical Assistant, Nursing, etc.
Work Experience
  • 1+ years experience in a clinical staff role, including but not limited to Medical Assistant, LPN, RN, etc.
  • Training, learning development or related experience required
  • Experience using Electronic Health Record (EHR)
  • Urgent care experience preferred.
Required Licenses/Certifications
  • MA Certification (AAMA, NCCT, CMA, RMA) or higher clinical professional license (RN - Registered Nurse)
Additional Knowledge, Skills and Abilities Required
  • Proficient use and understanding of medical terminology
  • Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures
  • Proficiency in Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.)
  • Excellent verbal and written communication skills
  • Excellent presentation skills
  • Excellent organizational skills
     
Essential Functions
 
Responsibilities include:
  • Develop and deliver new clinical team member training and coordinate clinical shadow shifts.
  • Track and manage training evaluation process via knowledge assessments, training performance evaluations and reaction surveys.
  • Facilitate and lead GoHealth Culture Orientation for the market, coordinating with market leaders as necessary.
  • Develop and maintain operational and educational resources including workflows, bulletins and use of Share Point resources.
  • Facilitate yearly clinical competency assessments and conduct follow up training as necessary.
  • Facilitate training for new operational implementations and/or workflows within the market.
  • Partner with Lead Field Educator and People Learning Team for learning projects across the organization.
  • Perform other duties as assigned.
 
Note:  this job description is not inclusive of all the duties of the position.  You may be asked by leaders to perform other duties.  Management reserves the right to revise this position description at any time. 

GoHealth provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We invite military veterans to apply for our positions. In addition to federal law requirements, GoHealth complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Keywords:
Job, emergency, healthcare, licensure, medical, clinical, wellness, career, employment, opening, staff, benefits, health care, clinic, primary care, urgent care


Why GoHealth?

GoHealth Urgent Care has outstanding career opportunities in Connecticut, Missouri, New York City, North Carolina, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust them or burn them out, our team can balance and prioritize their professional and personal lives.

The lifestyle you can lead.

San Francisco is Northern California’s cultural, commercial and financial center, and home to approximately 850,000 residents. Its culture is one of diversity and inclusion. Attractions include the Golden Gate Bridge, Alcatraz, Fisherman’s Wharf, Chinatown, colorful Victorian houses and classic cable cars. There are beautiful views and parks, including the Japanese Tea Garden and San Francisco Botanical Garden. In addition to being in the capital of technology, you’ll find fantastic shopping, diverse nightlife and exquisite cuisine. Choose from many charming neighborhoods with great nearby schools and colleges.