Senior Regional Operations Manager

St. Louis, MO | Center Operations

Position Summary:

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

Responsible for all operations for assigned Urgent Care Center(s) including staffing, financial, clinical and administrative performance and project management to achieve maximum performance and expense control. Establishes work procedures and standards to improve center operation efficiencies and effectiveness and provide recommendations for strategic planning for center operations budgeting, revenue planning, and sales for assigned centers. Works directly with leadership, providers, clinic team members, corporate resources and partners to achieve high quality care, exceptional service and financial goals.

GoHealth Urgent Care is seeking motivated and customer-focused Senior Regional Operations Managers for our rapidly growing centers in the Greater St. Louis region.

JOB REQUIREMENTS
 
Education
  • High School Diploma or Equivalent
  • Bachelor's Degree in a related discipline preferred
Work Experience
  • 3+ years of operations management experience required.
  • 4+ years of management experience in a medical or healthcare environment preferred
  • 2+ years experience managing multiple sites preferred.
Required Licenses/Certifications
  • Current state Driver's License
Additional Knowledge, Skills and Abilities Required
  • Ability to bring the GoHealth vision and mission to life and show team members how their work connects to them.
  • The ability to set goals and communicate a plan of action.
  • The skill to empower team members to deliver results.
  • Possessing bias towards action while managing risk.
  • The ability to accomplish a task with concern for all the areas involved.
  • The ability to communicate information through written and verbal means.
  • The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • The ability to provide customer service to patients and other customers.
  • The ability to cope with and adapt to uncertainty, deal with risk, and exercise good judgment based on available information.
  • The ability to effectively plan and delegate the work of others.
  • Knowledge of health care compliance policies, practices and systems. This includes the ability to apply this knowledge to general work situations.
Responsibilities include:
  • Responsible for maintenance of appropriate market wide staffing levels for Physicians, Nurse Practitioners, Physician Assistants, Medical Assistants, Radiology Technologists, and other center operations staff for assigned market centers; includes, but not limited to developing the staffing model, collaboration with talent acquisition to interview and hire new team members, and provide guidance to the management team on staffing practices.
  • Responsible for team management activities, including but not limited to staffing, training, performance evaluations, tracking and approving timecards and time-off request, etc.
  • Adheres to budget goals for the market by managing and reducing operational expenses, achieving maximum staff productivity and monitoring team member overtime goals.
  • Maintain strict confidentiality for EMR, medical records and other patient and team member data, as required per compliance and regulatory rules and expectations.
  • Ensures payroll is processed accurately and timely and ensure scheduling is accurate for the assigned market area.
  • Responsible for establishing positive community presence, marketing and sales effort for assigned centers; Work in partnership with the Marketing team to maximize marketing effort and increase visibility and a positive community presence for the centers.
  • Identify local business opportunities that will support the referral base. Primary Contact to Direct to Employment teams in market
  • Oversee site maintenance and ensure the centers have access to the appropriate resources; manage vendor/supplier relationships and may be required to review and approve supply orders as needed.
  • Prioritize work activities and develop guidelines and implement center operation policies and procedures.
  • Assist Director of Operations with performance across all market sites by leading bi-monthly KPI meetings with market leadership and collaborate with ROMs, clinical leadership and market leadership on metric improvement.
  • Ensure high quality patient care is provided; follow up with patients escalated customer service concerns.
  • Responsible for building an effective team of Leads within the market; responsible for coaching and supporting leads, including identifying strengths and areas for development, and fostering a nurturing environment that strengthens the GoHealth culture; Responsible for manager development by offering new learning opportunities by assigning special projects, assigning management training, management consultations, etc.
  • Enhances market operations by supporting all cross market initiatives; provide guidance and best practices to ROMs, ensure timelines are met, and develop and implement cross market processes and procedures.
  • Collaborate with other markets to collect information, share best practices across markets, develop training plans, and capture data to track and monitor progress.
  • Build and maintain visibility in the community by supporting ROMs in their outreach efforts; identify outreach possibilities and partner with the Marketing and Business Development teams to drive volume and establish a positive community profile for the centers in the market.
  • Responsible for managing market-wide initiatives, including project management and outcome assessment.
  • Direct Supervision of percentage of local centers in region in partnering with the local Regional Operations Manager
UPDATE: COVID Vaccine Announcement: GoHealth Urgent Care is requiring all new hires to disclose their COVID-19 vaccination status in all markets. In certain markets, it will be required that new hires be fully vaccinated and boosted for COVID-19 vaccine (either the Moderna or Pfizer vaccine series or the single dose Johnson & Johnson Janssen vaccine) prior to their first day of employment. This is a condition of employment, unless a faith-based or medical exemption is approved.

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.


Keywords:
Job, emergency, healthcare, licensure, medical, clinical, wellness, career, employment, opening, staff, benefits, health care, clinic, primary care, urgent care


Why GoHealth?

GoHealth Urgent Care has outstanding career opportunities in Connecticut, Delaware, Houston, Maryland, Michigan, Missouri, New York City, North Carolina, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives.

The lifestyle you can lead.

St. Louis boasts the kind of cultural treasures you’d expect to see only in the very biggest American cities, with terrific recreational opportunities, from major league sports teams to spectacular parks and golf courses to beautiful hiking and canoeing nearby. St. Louis is a big city with the convenience and sense of connectedness of a smaller one.

Springfield, the Birthplace of Route 66, is home to several universities, including Missouri State University, Drury University, and Evangel University. Springfield is ranked among the best communities for young people with excellent public schools and an outstanding quality of life. With dozens of lakes and streams and four national parks and forest, it offers an exciting environment for people of all ages.