SFO Team Lead: Medical Assistant

San Bruno, CA | Medical Assistant

Position Summary:

In a collaborative manner, the Center Lead will provide support to the Medical Providers, Radiologic Technologist, and patients through a variety of tasks, including but not limited to patient care management, organization and communication.  
 
The Center Lead completes all activities accurately, with high quality and in a timely manner while living our vision and mission to provide “Unparalleled Experiences” and GO above and beyond for our customers, team members, partners and communities by ensuring that their experience is effortless, personal and connected.
 
Job Requirements
 
Education
  • High School Diploma or equivalent required
  • Graduate of a Medical Assisting Program preferred
Work Experience
  • Medical Assistant experience
  • 5+ years of experience or (medical) military experience in lieu of required certifications listed below
Licenses/Certifications 
  • Basic Life Support (BLS) must be obtained within 6 months of hire
  • One of the following certifications mustbe obtained within 6 months of hire:
    • CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
    • CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
    • RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)
    • NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
Additional Knowledge, Skills and Abilities Required
  • Knowledge of medical office management systems and procedures
  • Excellent time management skills and ability to multi-task and prioritize work
  • Social perceptiveness and service oriented
  • Excellent written and verbal communication skills
  • Strong organizational and planning skills
  • Proficiency in MS Office and patient management software
Core Competencies: 
 
Collaboration:
  • Support one another and partner as a team
  • Actively listen, seek feedback and check for understanding
  • Be a servant leader to our customers, team members, partners and communities
  • Don’t assume that you always have the right answer
  • Create shared success by leveraging the strengths of the entire team
Innovation:
  • Embrace new ideas, processes and tools
  • Challenge the status quo
  • Creatively solve problems
  • Strive for continuous improvement
  • Test, assess, adjust and learn
Diversity and Inclusion:
  • Assume positive intent
  • Recognize, value and celebrate our differences
  • Respect, connect with and learn from each other
  • Actively engage others’ strengths and talents, especially when they are different than your own
  • Act, think and listen without bias or prejudice
Courage and Integrity:
  • Do the right thing, especially when it is more difficult
  • Commit to organizational transparency
  • Promote the truth, even when it is unpopular or controversial
  • Be ethical, fair and authentic
  • Share new ideas with conviction
Accountability: 
  • Take the initiative and seek more responsibility
  • Be specific, objective and actionable
  • Possess a bias towards action
  • Deliver on time
  • Drive results
Essential Functions
 
Supervise and support team members and business operations
 
o   Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM.
 
o   Conduct monthly inventory
 
o   Responsible for order placement and initial approval
 
o   Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, MyHealth Registration, Quality Metrics, Etc.)
 
o   Responsible for site walk-throughs
 
o   Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.
 
o   assist in the training and assessment of team members assigned to the center.
 
o   Participates in interviewing and provides feedback on new hire selection
 
 
 
·       Patient Registration
 
o   Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
 
o   Process co-pays and schedule patient appointments for assigned center.
 
o   Coordinate provider referrals to assigned Specialist.
 
o   Answer patient questions regarding their care and keep them informed of their status.
 
 
 
·       Patient Preparation and Rooming
 
o   Inform technical staff of patient flow.
 
o   Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
 
o   Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
 
o   Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
 
 
 
·       Stocking
 
o   Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
 
o   Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
 
 
 
·       Administrative
 
o   Responsible for maintenance of medical records and scanning charts to patient files.
 
o   Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
 
o   Ensure reception is well maintained
 
o   Conduct curtsey call-backs for patient follow-up.
 
o   Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
 
o   Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
 
 
 
 
 
All other duties as assigned.
 
 
 
Note:  this job description is not inclusive of all the duties of the position.  You may be asked by leaders to perform other duties.  Management reserves the right to revise this position description at any time. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Physical Requirements
 
Indicate the appropriate physical requirements of this job in the course of a shift. 
 
Occasionally – Activity or condition exists up to 1/3 of the time.
 
Frequently – Activity or condition exists from 1/3 to 2/3 of the time.
 
Constantly – Activity or condition exists 2/3 or more of the time.
 
*Please note that employees must be able to perform the entire range for each physical demand task marked Occasionally, Frequently, and Constantly.
 
 
 
General Activity                                                           
 
 
 
Motion 
 
 
 
 
 
 
 
 
 
 
 
 
 
Lifting/Carrying
 
 
 
 
 
 
 
Pushing/Pulling  
 
 
 
Stand/Walk
 
Sit
 
Drive
 
 
 
 
 
Bend
 
Squat
 
Crawl
 
Climb
 
Reach
 
 
 
 
 
Up to 10 pounds
 
Up to 25 pounds
 
Up to 50 pounds
 
Up to 100 pounds
 
More than 100 pounds
 
 
 
Up to 10 pounds
 
Up to 25 pounds
 
Up to 50 pounds
 
Up to 100 pounds
 
More than 100 pounds
 
Occasionally
 
 
 
 
 
 
 
 
 
Occasionally
 
 
 
Occasionally
 
 
 
 
 
 
 
 
 
 
 
 
 
Occasionally
 
 
 
 
 
 
 
 
 
 
 
 
 
Frequently
 
 
 
Frequently
 
 
 
Frequently
 
 
 
 
 
 
 
 
 
 
 
 
 
Frequently
 
 
 
 
 
 
 
 
 
 
 
 
 
Constantly
 
 
 
 
 
Constantly
 
 
 
Constantly
 
 
 
 
 
 
 
 
 
 
 
 
 
Constantly
 
 
 
 
 
 
 
 
 
 
 
 
 
Never/Rarely
 
 
 
Never/Rarely
 
 
 
Never/Rarely
 
 
 
 
 
 
 
 
 
 
 
 
 
Never/Rarely
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Other
 
Yes
 
No
 
 
 
 
 
May require the use of safety equipment, for infection prevention.
 
 
 
 
 
 
 
 
 
Ability to travel between facility locations, remote facilities, and out of town as needed.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Bloodborne Pathogens Exposure (click to select level of exposure)
 
 
 
 
 
 
 
 
 
 
 
 
Additional Requirements
 
Please list
 
     
 
     
 
     
 
 
 
 
 
 
 
I have read this job description.
 
 
 
Employee Signature   ___________________________________________________ Date: _____________
 
 
 
 
 
Job Requirements
 
 
 
Education
 
 
 
 
 
§  High School Diploma or equivalent required
 
§  Graduate of a Medical Assisting Program preferred
 
 
 
 
 
Work Experience
 
 
 
§  Medical Assistant experience
 
§  5+ years of experience or (medical) military experience in lieu of required certifications listed below
 
 
 
 
 
Required Licenses/Certifications
 
 
 
Basic Life Support (BLS) required or must be obtained within 6 months of hire
 
One of the following certifications is required (or must obtain within 6 month of hire):
 
·       CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)
 
 
 
·       CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
 
 
 
·       RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists)
 
 
 
·       NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
 
 
 
Additional Knowledge, Skills and Abilities Required
 
·       Knowledge of medical office management systems and procedures
 
·       Excellent time management skills and ability to multi-task and prioritize work
 
·       Social perceptiveness and service oriented
 
·       Excellent written and verbal communication skills
 
·       Strong organizational and planning skills
 
·       Proficiency in MS Office and patient management software
 
 
 
Core Competencies: 
 
Collaboration:
 
·       Support one another and partner as a team
 
·       Actively listen, seek feedback and check for understanding
 
·       Be a servant leader to our customers, team members, partners and communities
 
·       Don’t assume that you always have the right answer
 
·       Create shared success by leveraging the strengths of the entire team
 
Innovation:
 
·       Embrace new ideas, processes and tools
 
·       Challenge the status quo
 
·       Creatively solve problems
 
·       Strive for continuous improvement
 
·       Test, assess, adjust and learn
 
 
 
Diversity and Inclusion:
 
·       Assume positive intent
 
·       Recognize, value and celebrate our differences
 
·       Respect, connect with and learn from each other
 
·       Actively engage others’ strengths and talents, especially when they are different than your own
 
·       Act, think and listen without bias or prejudice
 
Courage and Integrity:
 
·       Do the right thing, especially when it is more difficult
 
·       Commit to organizational transparency
 
·       Promote the truth, even when it is unpopular or controversial
 
·       Be ethical, fair and authentic
 
·       Share new ideas with conviction
 
Accountability: 
 
·     Take the initiative and seek more responsibility
 
·     Be specific, objective and actionable
 
·     Possess a bias towards action
 
·     Deliver on time
 
·      Drive results
 
 
 
Additional Knowledge, Skills, and Abilities Preferred
 
§       
 
 
 
 
 
 
 
Essential Functions
 
Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.
 
 
 
·       Supervise and support team members and business operations
 
o   Ensure day to day operations including cash deposits, ordering, inventory management, call backs, etc. are completed regularly with follow-up from ROM.
 
o   Conduct monthly inventory
 
o   Responsible for order placement and initial approval
 
o   Drive KPIs and Strategic Initiatives in partnership with ROM (NPS, LWOBs, GoReg, Registration Errors, Conv Pay, MyHealth Registration, Quality Metrics, Etc.)
 
o   Responsible for site walk-throughs
 
o   Assist center with patient rushes and be available to step in last minute to fill open shifts/call outs without the use of Premium pay.
 
o   assist in the training and assessment of team members assigned to the center.
 
o   Participates in interviewing and provides feedback on new hire selection
 
 
 
·       Patient Registration
 
o   Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
 
o   Process co-pays and schedule patient appointments for assigned center.
 
o   Coordinate provider referrals to assigned Specialist.
 
o   Answer patient questions regarding their care and keep them informed of their status.
 
 
 
·       Patient Preparation and Rooming
 
o   Inform technical staff of patient flow.
 
o   Prepare patients for examination, which includes conducting interviews to verify patient information, record medical history; confirm purpose of visit;
 
o   Perform preliminary physical test (blood pressure, weight, temperature, etc.) for vital signs and escalate critical cases to provider as needed.
 
o   Conduct point of care testing as needed (i.e., flu, strep, urinalysis, ECG, HCG); and provide patient information to provider.
 
 
 
·       Stocking
 
o   Responsible for stocking supplies and maintenance of exam rooms, front desk, and reception area; ensure providers have medical supplies needed.
 
o   Responsible for completing order sheets to maintain supply inventory levels; regularly check expiration dates on supplies.
 
 
 
·       Administrative
 
o   Responsible for maintenance of medical records and scanning charts to patient files.
 
o   Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
 
o   Ensure reception is well maintained
 
o   Conduct curtsey call-backs for patient follow-up.
 
o   Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
 
o   Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
 
 
 
 
 
All other duties as assigned.
 
 
 
Note:  this job description is not inclusive of all the duties of the position.  You may be asked by leaders to perform other duties.  Management reserves the right to revise this position description at any time. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Physical Requirements
 
Indicate the appropriate physical requirements of this job in the course of a shift. 
 
Occasionally – Activity or condition exists up to 1/3 of the time.
 
Frequently – Activity or condition exists from 1/3 to 2/3 of the time.
 
Constantly – Activity or condition exists 2/3 or more of the time.
 
*Please note that employees must be able to perform the entire range for each physical demand task marked Occasionally, Frequently, and Constantly.
 
 
 
General Activity                                                           
 
 
 
Motion 
 
 
 
 
 
 
 
 
 
 
 
 
 
Lifting/Carrying
 
 
 
 
 
 
 
Pushing/Pulling  
 
 
 
Stand/Walk
 
Sit
 
Drive
 
 
 
 
 
Bend
 
Squat
 
Crawl
 
Climb
 
Reach
 
 
 
 
 
Up to 10 pounds
 
Up to 25 pounds
 
Up to 50 pounds
 
Up to 100 pounds
 
More than 100 pounds
 
 
 
Up to 10 pounds
 
Up to 25 pounds
 
Up to 50 pounds
 
Up to 100 pounds
 
More than 100 pounds
 
Occasionally
 
 
 
 
 
 
 
 
 
Occasionally
 
 
 
Occasionally
 
 
 
 
 
 
 
 
 
 
 
 
 
Occasionally
 
 
 
 
 
 
 
 
 
 
 
 
 
Frequently
 
 
 
Frequently
 
 
 
Frequently
 
 
 
 
 
 
 
 
 
 
 
 
 
Frequently
 
 
 
 
 
 
 
 
 
 
 
 
 
Constantly
 
 
 
 
 
Constantly
 
 
 
Constantly
 
 
 
 
 
 
 
 
 
 
 
 
 
Constantly
 
 
 
 
 
 
 
 
 
 
 
 
 
Never/Rarely
 
 
 
Never/Rarely
 
 
 
Never/Rarely
 
 
 
 
 
 
 
 
 
 
 
 
 
Never/Rarely
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Other
 
Yes
 
No
 
 
 
 
 
May require the use of safety equipment, for infection prevention.
 
 
 
 
 
 
 
 
 
Ability to travel between facility locations, remote facilities, and out of town as needed.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Bloodborne Pathogens Exposure (click to select level of exposure)
 
 
 
 
 
 
 
 
 
 
 
 
Additional Requirements
 
Please list
 
     
 
     
 
     
 
 
 
 
 
 
 
 
 
 

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.


Keywords:
Job, emergency, healthcare, licensure, medical, clinical, wellness, career, employment, opening, staff, benefits, health care, clinic, primary care, urgent care


Why GoHealth?

GoHealth Urgent Care has outstanding career opportunities in Connecticut, Delaware, Missouri, New York City, North Carolina, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust them or burn them out, our team can balance and prioritize their professional and personal lives.

The lifestyle you can lead.

San Francisco is Northern California’s cultural, commercial and financial center, and home to approximately 850,000 residents. Its culture is one of diversity and inclusion. Attractions include the Golden Gate Bridge, Alcatraz, Fisherman’s Wharf, Chinatown, colorful Victorian houses and classic cable cars. There are beautiful views and parks, including the Japanese Tea Garden and San Francisco Botanical Garden. In addition to being in the capital of technology, you’ll find fantastic shopping, diverse nightlife and exquisite cuisine. Choose from many charming neighborhoods with great nearby schools and colleges.