Provider Coordinator

West Hartford, CT | Administration

Position Summary:

At GoHealth Urgent Care, we GO above and beyond for our patients, communities and team members to ensure effortless, personal and connected experiences. That's why we partner with the most innovative and integrated health systems and staff our centers with the most knowledgeable providers.
 
GoHealth Urgent Care has partnered with Hartford HealthCare, Connecticut's most comprehensive healthcare network, to create a substantial network of urgent care centers throughout Connecticut that put patients and providers first, through delivering superior care and convenience. The partnership provides patients with greater access to innovative urgent care through state-of-the-art technology and unique patient access tools, such as online registration and appointment scheduling.
 
We're seeking a Provider Coordinator to provide unparalleled onboarding experiences to new providers and build positive relationships with providers, GoHealth leadership, and hospital system partners to ensure high quality provider integration and experience with GoHealth. These activities include assistance with candidate interviewing, management of a comprehensive, effective and positive onboarding experience, and optimization of provider schedules. The Provider Coordinator partners with the Medical Director, Market President, clinical leadership team, talent acquisition and other partners to implement programs and activities to improve the provider privileging/credentialing, onboarding and retention experience.
 
Job Requirements:
 
Education
  • High School Degree or GED required
  • Bachelor's Degree preferred
Work Experience
  • 5+ years of health care experience required
  • Previous provider liaison experience, drug / medical device rep sales preferred.
Essential Functions:
 
Interview Coordination:
  • Participates in the day of the interview, including working with provider talent acquisition to insure the day of the interview is coordinated, coordinating center visits with center leads, showing candidates around a center, providing feedback on candidates, and sharing feedback on the candidate with appropriate parties.
  • Works closely with provider talent acquisition and the medical director to ensure candidates have an unparalleled interviewing experience.
  • Assists with partner interview activities as needed
Credentialing:
  • Guides new providers through the credentialing process and existing providers through re-credentialing process. Serves as a conduit between hospital privileging/credentialing, provider talent acquisition, GoHealth administrators, hospital partners, and new provider
  • Collects necessary documents from new providers for credentialing with hospital system and insurance companies.
  • Monitors timelines and communicates when issues arise with all parties involved
  • Coordinates Physician and Advanced practitioner supervisory agreements
Onboarding:
 
  • Welcomes newly hired candidates to GoHealth and announces new hires to the provider team
  • Coordinates and communicates provider orientation information and dates; initiates specified touch points with the new provider and provides support through the onboarding process
  • Coordinates system set up (e.g., payroll, scheduling, medical records) with GoHealth and hospital system partners
  • Develops, implements, and manages programs, tools, and strategies to ensure flawless provider onboarding experience, and accelerated acclimation to GoHealth based on feedback from new hires, GoHealth and hospital system partners and other stakeholder
Orientation
  • Is the lead person for all orientation activities, including training schedules and communication with provider
  • Makes providers feel welcome by introducing them to other team members, etc.
  • Attends orientation and training activities as time allows
  • Supports Learning & Development team during orientation activities as needed
  • Helps onboard new providers to the different systems they will use (e.g. payroll, scheduling, medical records)
Scheduling & Payroll:
  • Manages and optimizes provider schedule based on provider preferences and center coverage needs
  • Maintains provider daily schedule
  • Ensures provider payroll information is accurate and collaborates with payroll team and providers to resolve issues
Administrative Support:
  • Supports provider administrative needs such as expense reporting, ordering supplies (e.g. scrubs, prescription pads, nametags), processing time off requests, etc.
  • Maintains provider licensing information
  • Requests/processes provider status changes
  • Supports medical director with communications
  • Supports clinical quality and coding audits as needed
UPDATE: COVID Vaccine Announcement: GoHealth Urgent Care is requiring all new hires to disclose their COVID-19 vaccination status in all markets. In certain markets, it will be required that new hires be fully vaccinated for COVID-19 vaccine (either the Moderna or Pfizer vaccine series or the single dose Johnson & Johnson Janssen vaccine) prior to their first day of employment. This is a condition of employment, unless a faith-based or medical exemption is approved.

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.


Keywords:
Job, emergency, healthcare, licensure, medical, clinical, wellness, career, employment, opening, staff, benefits, health care, clinic, primary care, urgent care


Why GoHealth?

GoHealth Urgent Care has outstanding career opportunities in Connecticut, Delaware, Michigan, Missouri, New York City, North Carolina, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust them or burn them out, our team can balance and prioritize their professional and personal lives.

The lifestyle you can lead.

Hartford, the capital of Connecticut, has a population of 125,000 and something to offer everyone, with a mix of history, culture, entertainment and excellent restaurants. Hartford’s nearby suburbs are also a great place to live and work. Avon is home to beautiful Found Land Park and a historic one-room schoolhouse. Bloomfield features magnificent Penwood State Park. Roaring Brook Nature Center and Sweetheart Mountain’s tranquil trails are just outside Canton. These communities and others offer welcoming neighborhoods, good schools and an outstanding quality of life.