Provider Coordinator

St. Louis, MO | Administration

Position Summary:

At GoHealth Urgent Care, we place the needs of our customers first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. GoHealth Urgent Care operates urgent care centers in the New York, NY, Portland, OR, San Francisco, CA, Hartford, CT & metropolitan areas, and recently in St. Louis & Springfield, MO, Oklahoma City, OK and NW Arkansas, AR, with plans for additional expansions in multiple markets.
 
The GoHealth Provider Coordinator is responsible for providing an unparalleled onboarding experience to new providers and building positive relationships with providers, GoHealth leadership, and hospital system partners to ensure high quality provider integration and experience with GoHealth. These activities include assistance with candidate interviewing, management of a comprehensive, effective and positive onboarding experience, and optimization of provider schedules. The Provider Coordinator partners with the Medical Director, Market President, clinical leadership team, talent acquisition and other partners to implement programs and activities to improve the provider privileging/credentialing, onboarding and retention experience.
 
Job Requirements:
 
Education
  • High School Degree or GED required
  • Bachelor's Degree preferred
Work Experience
  • 5+ years of health care experience required
  • Previous provider liaison experience, drug / medical device rep sales preferred.
Essential Functions:
 
Interview Coordination:
  • Participates in the day of the interview, including working with provider talent acquisition to insure the day of the interview is coordinated, coordinating center visits with center leads, showing candidates around a center, providing feedback on candidates, and sharing feedback on the candidate with appropriate parties.
  • Works closely with provider talent acquisition and the medical director to ensure candidates have an unparalleled interviewing experience.
  • Assists with partner interview activities as needed
Credentialing:
  • Guides new providers through the credentialing process and existing providers through re-credentialing process. Serves as a conduit between hospital privileging/credentialing, provider talent acquisition, GoHealth administrators, hospital partners, and new provider
  • Collects necessary documents from new providers for credentialing with hospital system and insurance companies.
  • Monitors timelines and communicates when issues arise with all parties involved
  • Coordinates Physician and Advanced practitioner supervisory agreements
Onboarding:
  • Welcomes newly hired candidates to GoHealth and announces new hires to the provider team
  • Coordinates and communicates provider orientation information and dates; initiates specified touch points with the new provider and provides support through the onboarding process
  • Coordinates system set up (e.g., payroll, scheduling, medical records) with GoHealth and hospital system partners
  • Develops, implements, and manages programs, tools, and strategies to ensure flawless provider onboarding experience, and accelerated acclimation to GoHealth based on feedback from new hires, GoHealth and hospital system partners and other stakeholder
Orientation
  • Is the lead person for all orientation activities, including training schedules and communication with provider
  • Makes providers feel welcome by introducing them to other team members, etc.
  • Attends orientation and training activities as time allows
  • Supports Learning & Development team during orientation activities as needed
  • Helps onboard new providers to the different systems they will use (e.g. payroll, scheduling, medical records)
Scheduling & Payroll:
  • Manages and optimizes provider schedule based on provider preferences and center coverage needs
  • Maintains provider daily schedule
  • Ensures provider payroll information is accurate and collaborates with payroll team and providers to resolve issues
Administrative Support:
  • Supports provider administrative needs such as expense reporting, ordering supplies (e.g. scrubs, prescription pads, nametags), processing time off requests, etc.
  • Maintains provider licensing information
  • Requests/processes provider status changes
  • Supports medical director with communications
  • Supports clinical quality and coding audits as needed
UPDATE: COVID Vaccine Announcement: GoHealth Urgent Care is requiring all new hires to disclose their COVID-19 vaccination status in all markets. In certain markets, it will be required that new hires receive the first dose of the COVID-19 vaccine series (of either the Moderna or Pfizer vaccine or the single dose Johnson & Johnson Janssen vaccine) prior to their first day of employment. New hires must receive the second dose (of either the Moderna or Pfizer vaccine) within 30 days of their first day of employment. This is a condition of employment, unless a faith-based or medical exemption is approved.

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.


Keywords:
Job, emergency, healthcare, licensure, medical, clinical, wellness, career, employment, opening, staff, benefits, health care, clinic, primary care, urgent care


Why GoHealth?

GoHealth Urgent Care has outstanding career opportunities in Connecticut, Delaware, Michigan, Missouri, New York City, North Carolina, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust them or burn them out, our team can balance and prioritize their professional and personal lives.

The lifestyle you can lead.

St. Louis boasts the kind of cultural treasures you’d expect to see only in the very biggest American cities, with terrific recreational opportunities, from major league sports teams to spectacular parks and golf courses to beautiful hiking and canoeing nearby. St. Louis is a big city with the convenience and sense of connectedness of a smaller one.

Springfield, the Birthplace of Route 66, is home to several universities, including Missouri State University, Drury University, and Evangel University. Springfield is ranked among the best communities for young people with excellent public schools and an outstanding quality of life. With dozens of lakes and streams and four national parks and forest, it offers an exciting environment for people of all ages.