Patient Coordinator / Medical Receptionist

Beaverton, OR | Medical Assistant

Position Summary:

**EXCELLENT BONUS PROGRAM: Quarterly target bonus of up to 5% based on the customer satisfaction scores of your locations. AND up to $450 per month for a productivity bonus if certain center metrics are met.**

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.
 
The Patient Care Coordinator serves as the initial point of contact with patients and the public on the Center's behalf. Responsibilities include but are not limited to: welcoming all persons into the Center, makes patients and all visitors feel comfortable, anticipate and attend to the needs of our patients. This position includes answering telephone, routing incoming calls to appropriate party, scheduling patient appointments, collecting time of service payments and assisting in the insurance verification process.
 
  • High School diploma or equivalent required
  • 2+ years' experience in a Customer Service role
  • Experience with electronic medical records
  • Medical Office experience preferred
  • Ability to multi-task in a fast-paced environment
  • Proficient in Microsoft Word and Excel, and type quickly; basic computer knowledge
  • Ability to work independently with minimal supervision
  • Exceptional written and verbal communication skills
 
Core Competencies:
  • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
  • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
  • Diversity and Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
  • Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing theright thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
  • Accountability:  Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.
Additional Knowledge, Skills, and Abilities Preferred
  • EPIC experience
  • Insurance Knowledge
Essential Functions
 
Responsibilities include:
 
Meet and greet:
  • Ensure that incoming patients are welcomed to the Center in a warm and professional manner
  • Check patients in for their appointments, securing the necessary paperwork and insurance documentation
  • Answer patient's questions; provide comfort zone for patients in preparation for visit
  • Resolves most questions and problems and refers only the most complex issues to higher levels
Serve as the Center facilitator:
  • Communicate with the technical staff regarding patient flow, addressing needs and keeping patient informed
  • Ensure that each patient leaves Center having had an effortless patient experience
  • Assist in other areas of the office as time permits
Billing, Insurance and Time of Service Collections:
  • Know the amount the patient is to pay and collect money without adversely affecting customer service
  • Know and understand patient payment options which include payment by cash, check, credit card
  • Contact insurance companies to verify patient eligibility
  • Communicate as needed with the Center Operations Manager regarding patient information and challenges concerning the collection of patient responsible amounts
Manage physical environment:
  • Ensure that front office and reception area are clean and tidy always
  • Responsible for making sure the flow of the front office area is smooth
  • Informs the Center Operations Manager if any issues arise
  • Meet/exceed GoHealth customer service standards:
  • Handle the patient arrival and registration with a friendly smile
  • Manage the patient's waiting period
  • Handle the patient's exit from the Center with kindness and professionalism
Patient Preparation and Rooming
  • Conduct point of care COVID-19 testing as needed; and provide patient information to provider.
UPDATE: COVID Vaccine Announcement: GoHealth Urgent Care is requiring all new hires to disclose their COVID-19 vaccination status in all markets. In certain markets, it will be required that new hires receive the first dose of the COVID-19 vaccine series (of either the Moderna or Pfizer vaccine or the single dose Johnson & Johnson Janssen vaccine) prior to their first day of employment. New hires must receive the second dose (of either the Moderna or Pfizer vaccine) within 30 days of their first day of employment. This is a condition of employment, unless a faith-based or medical exemption is approved.

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.


Keywords:
Job, emergency, healthcare, licensure, medical, clinical, wellness, career, employment, opening, staff, benefits, health care, clinic, primary care, urgent care


Why GoHealth?

GoHealth Urgent Care has outstanding career opportunities in Connecticut, Delaware, Missouri, New York City, North Carolina, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust them or burn them out, our team can balance and prioritize their professional and personal lives.

The lifestyle you can lead.

The Greater Portland market spans both Washington and Oregon. Magnificent Mount Hood is always in view, accessed by the historic Columbia River Highway, which winds through beautiful rivers, waterfalls, valleys and scenic sights. Local attractions include the Pittock Mansion, St. Johns Bridge, the International Rose Test Garden, Lan Su Chinese Garden, and the Oregon Museum of Science and Industry. There are also many wineries and breweries, the Portland Farmers Market, and lots of local music and nightlife — plus great shopping and restaurants. And you’ll find many friendly neighborhoods with great schools.