Patient Care Coordinator - Per Diem

Avon, CT | Administrative

Position Summary:

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. GoHealth Urgent Care operates urgent care centers in the New York, Portland, OR, San Francisco, CA and now Hartford, CT metropolitan areas, with plans for additional expansion in multiple markets.
 

We are Committed to Quality Care
 
Our Connecticut locations have been accredited by the Urgent Care Association. The only program of its kind, this accreditation was awarded for GoHealth's excellence in both certification and quality and safety standards. This accomplishment signifies our continued dedication to the patients we serve.
 

The Patient Coordinator serves as the initial point of contact with patients and the public on the Center’s behalf. Responsibilities include but are not limited to: welcoming all persons into the Center, makes patients and all visitors feel comfortable, anticipate and attend to the needs of our patients. This position includes answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting time of service payments and assisting in the insurance verification process.

Meet and greet:

  • Ensure that incoming patients are welcomed to the Center in a warm and professional manner
  • Check patients in for their appointments, securing the necessary paperwork and insurance documentation
  • Answer patient’s questions; provide comfort zone for patients in preparation for visit
  • Resolves most questions and problems and refers only the most complex issues to higher levels

Serve as the Center facilitator:

  • Communicate with the technical staff regarding patient flow, addressing needs and keeping patient informed
  • Ensure that each patient leaves Center having had an effortless patient experience
  • Assist in other areas of the office as time permits

Billing, Insurance and Time of Service Collections:

  • Know the amount the patient is to pay and collect money without adversely affecting customer service
  • Know and understand patient payment options which include payment by cash, check, credit card
  • Contact insurance companies to verify patient eligibility
  • Communicate as needed with the Center Operations Manager regarding patient information and challenges concerning the collection of patient responsible amounts

Manage physical environment:

  • Ensure that the front office and reception area are clean and tidy always
  • Responsible for making sure the flow of the front office area is smooth
  • Informs the Center Operations Manager if any issues arise

Meet/exceed GoHealth customer service standards:

  • Handle the patient arrival and registration with a friendly smile
  • Manage the patient’s waiting period
  • Handle the patient’s exit from the Center with kindness and professionalism
Education: High School or better required.
 
Experience:
  • Epic required
  • Customer Service preferred

GoHealth provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We invite military veterans to apply for our positions. In addition to federal law requirements, GoHealth complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Keywords:
urgent care, emergency, healthcare, medical, clinical, wellness, health care, clinic, primary care, job, customer service


Why GoHealth?

GoHealth Urgent Care has outstanding career opportunities in Connecticut, Missouri, New York City, North Carolina, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust them or burn them out, our team can balance and prioritize their professional and personal lives.

The lifestyle you can lead.

Hartford, the capital of Connecticut, has a population of 125,000 and something to offer everyone, with a mix of history, culture, entertainment and excellent restaurants. Hartford’s nearby suburbs are also a great place to live and work. Avon is home to beautiful Found Land Park and a historic one-room schoolhouse. Bloomfield features magnificent Penwood State Park. Roaring Brook Nature Center and Sweetheart Mountain’s tranquil trails are just outside Canton. These communities and others offer welcoming neighborhoods, good schools and an outstanding quality of life.