Patient Care Coordinator
Mill Valley, CA (Coming soon ) | Administrative
At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities. GoHealth Urgent Care operates urgent care centers in the New York, Portland, OR, San Francisco, CA, Hartford, CT metropolitan areas with plans for additional expansion in Missouri, Oklahoma, Arkansas and other markets.
The Patient Coordinator serves as the initial point of contact with patients and the public on the Center’s behalf. Responsibilities include but are not limited to: welcoming all persons into the Center, makes patients and all visitors feel comfortable, anticipate and attend to the needs of our patients. This position includes answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting time of service payments and assisting in the insurance verification process.
Meet and greet:
- Ensure that incoming patients are welcomed to the Center in a warm and professional manner
- Check patients in for their appointments, securing the necessary paperwork and insurance documentation
- Answer patient’s questions; provide a comfort zone for patients in preparation for the visit
- Resolves most questions and problems and refers only the most complex issues to higher levels
Serve as the Center facilitator:
- Communicate with the technical staff regarding patient flow, addressing needs and keeping patient informed
- Ensure that each patient leaves Center having had an effortless patient experience
- Assist in other areas of the office as time permits
Billing, Insurance and Time of Service Collections:
- Know the amount the patient is to pay and collect money without adversely affecting customer service
- Know and understand patient payment options which include payment by cash, check, credit card
- Contact insurance companies to verify patient eligibility
- Communicate as needed with the Center Operations Manager regarding patient information and challenges concerning the collection of patient responsible amounts
Manage physical environment:
- Ensure that the front office and reception area are clean and tidy always
- Responsible for making sure the flow of the front office area is smooth
- Informs the Center Operations Manager if any issues arise
Meet/exceed GoHealth customer service standards:
- Handle the patient arrival and registration with a friendly smile
- Manage the patient’s waiting period
- Handle the patient’s exit from the Center with kindness and professionalism
GoHealth provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We invite military veterans to apply for our positions. In addition to federal law requirements, GoHealth complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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GoHealth Urgent Care has outstanding career opportunities in Connecticut, Missouri, New York City, North Carolina, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust them or burn them out, our team can balance and prioritize their professional and personal lives.
The lifestyle you can lead.
San Francisco is Northern California’s cultural, commercial and financial center, and home to approximately 850,000 residents. Its culture is one of diversity and inclusion. Attractions include the Golden Gate Bridge, Alcatraz, Fisherman’s Wharf, Chinatown, colorful Victorian houses and classic cable cars. There are beautiful views and parks, including the Japanese Tea Garden and San Francisco Botanical Garden. In addition to being in the capital of technology, you’ll find fantastic shopping, diverse nightlife and exquisite cuisine. Choose from many charming neighborhoods with great nearby schools and colleges.