Operations Specialist - Scribe Scheduler

Rockville Centre, NY | Center Operations

Position Summary:

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

This role is responsible for coordinating, planning, organizing and executing on our daily administrative operational needs. This means partnering with our Regional Operations Managers and Team Leaders to create dynamic shift schedules for our teams, process payroll, manage finances, assist with patient service recovery, and drive other key operational tasks and projects. We are seeking a team member who thrives in a growth culture and will help support and enhance our day-to-day operations to ensure that we can meet or exceed our key performance metrics (KPIs). 

Job Requirements


  • High School Diploma or equivalent required.
  • Bachelor’s degree preferred.

Work Experience

  • 1+ years of administrative experience
  • 1+ years experience in a medical environment
  • Scheduling experience for 50+ staff preferred
  • ECW EMR experience preferred

Additional Knowledge, Skills and Abilities Required

  • Scheduling and/or payroll system knowledge
  • Proficiency in MS Excel required
  • Proficiency in scheduling software
  • Proficiency in usage of HRMS software platforms

Essential Functions

  • Preparing schedules based on volume and market staffing model by evaluating center patterns, including volumes, trends, attrition rates, and center productivity.
  • Responsible for creating on-call schedules and support Team Leads to cover schedule changes due to sick call, patient volume, or other unplanned events.
  • Support time-off requests for all support staff using departmental guidelines
  • Approve time sheets for employees by reconciling between scheduling software and time and attendance.
  • Support Team Leaders in the processing of invoice reconciliation using COUPA financial software platform
  • Pull data for KPI meetings and emails, implemenation performance data and additional reports needed to maintain operations
  • Participation in rotating “on-call” schedule to provide weekend operational support to centers
  • Support ROMs and Team Leaders on center-specific and market-wide projects to meet and exceed operational goals
  • Review of patient satisfaction metrics, and support in service-recovery
  • Maintain and update employee certifications and licenses in HR system; track due dates and upload cert/licenses
  • Update and maintain compliance completion, track team members that have had assigned training for compliance reasons until completion

Core Competencies: 

  • Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
  • Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
  • Diversity and Inclusion:  Fosters diversity and inclusion, to be able to better understand team members, our customers and partners.  Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
  • Courage and Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
  • Accountability:  Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. 

Functional Competencies:

  • INTERPERSONAL – Develops and maintains excellent working relationships
  • BUILDING RAPPORT - Exercises skill and diplomacy to establish trust with business partners; creates buy-in with customers
  • ORAL COMMUNICATION - Expresses information (ideas or facts) to individuals or groups effectively; listens to others and responds appropriately
  • PROBLEM SOLVING – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
  • SELF-MANAGEMENT – Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior
  • TECHNICAL COMPETENCE – Uses or gains knowledge that is necessary to perform the major functions that are described above
  • WRITING – Recognizes and uses correct English grammar, punctuation, and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.
  • CUSTOMER SERVICE – Demonstrates a results - oriented focus for delivering appropriate services in an accurate, complete, and timely fashion.
  • TEAMWORK/COLLABORATION – Demonstrates skills and abilities in collaborative efforts with experience in team/project- oriented activities.
  • RELATIONSHIP MANAGEMENT – Maintains good communication and a positive relationship with employees at all levels of the organization. Projects excellent customer relations in all interactions.
UPDATE: COVID Vaccine Announcement: GoHealth Urgent Care is requiring all new hires to disclose their COVID-19 vaccination status in all markets. In certain markets, it will be required that new hires be fully vaccinated for COVID-19 vaccine (either the Moderna or Pfizer vaccine series or the single dose Johnson & Johnson Janssen vaccine) prior to their first day of employment. This is a condition of employment, unless a faith-based or medical exemption is approved.

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

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Why GoHealth?

GoHealth Urgent Care has outstanding career opportunities in Connecticut, Delaware, Michigan, Missouri, New York City, North Carolina, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust them or burn them out, our team can balance and prioritize their professional and personal lives.

The lifestyle you can lead.

Welcome to the East Coast epicenter for commerce, finance, media, art, fashion, research, technology and entertainment. New York is among the world’s most linguistically and culturally diverse cities. Its many attractions include the Empire State Building, Statue of Liberty, Ground Zero Memorial, Metropolitan Museum of Art and Central Park. Enjoy the nighttime neon of Times Square. Ride the Staten Island Ferry, see a concert at Radio City Music Hall or catch an exciting Broadway show. Though New York is the city that never sleeps, it’s made up of regions that are great places to raise a family — Manhattan, Brooklyn, Queens, Staten Island, Long Island and Westchester County. And all offer a great selection of neighborhoods and homes, plus excellent schools and renowned local colleges and universities.