Implementation Manager (Enterprise Operations)

Remote, |

Position Summary:

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

The Implementation Manager serves as a vital resource to all leaders across the organization by partnering at multiple levels and providing appropriate support. This position will be assigned responsibility for the implementations, primarily for new center openings, transition centers, and new JV partner implementations. This position will support the weekly project meetings with teams and provide regular reporting of implementation progress to the responsible parties. Responsible for troubleshooting, root cause analysis, problem resolution, and will serve as an escalation point for implementations.

Will partner with markets, leaders and support functional groups to find best practices, assess cross-functional impact and drive change management for implementations. Work closely with existing and new joint venture partners to execute key initiatives and strategies related to new center openings and transitions Will also be responsible for onsite openings of new centers and center transitions.

Foster a culture of collaboration, accountability, and execution to address the most critical drivers of value. With this approach, the organization can accomplish significant work tied directly to our strategy, effectively deliver on deadlines, track outcomes, and provide access to information across the enterprise. This role will understand the market strategy to guide program design, foster development of key internal capabilities, lead planning and program management, direct collaboration, alignment, and communication.


  • Bachelors' Degree or equivalent experience required
  • 3 years of experience with multi-site Operational Management required
  • 5 years of experience in Healthcare preferred
UPDATE: COVID Vaccine Announcement: GoHealth Urgent Care is requiring all new hires to disclose their COVID-19 vaccination status in all markets. In certain markets, it will be required that new hires be fully vaccinated and boosted for COVID-19 vaccine (either the Moderna or Pfizer vaccine series or the single dose Johnson & Johnson Janssen vaccine) prior to their first day of employment. This is a condition of employment, unless a faith-based or medical exemption is approved.

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

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Why GoHealth?

GoHealth Urgent Care has outstanding career opportunities in Connecticut, Delaware, Houston, Maryland, Michigan, Missouri, New York City, North Carolina, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives.