IT Field Technician

Detroit, MI | IT (Information Technology)

Position Summary:

At GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our communities.

As a Field Technician you will be responsible for the delivery of IT support and services at each of our GoHealth Urgent Care locations. These services and support will be provided during regular field visits and/or during support service calls. These calls or service tickets must be maintained and managed. In addition to field support and service assistance, the technician will assist in building and implementing new facility IT hardware, and continuous support of their IT hardware and software needs. This also includes diagnosing errors and/or technical problems and determine proper solutions. Technicians should produce timely and detailed follow ups and visit summaries and document all processes.

The technician will work with the other engineers and central support team, share information across the organization and build positive relationships with the center staff. This includes hardware and software deployment, network and systems operations and telecommunications.

The Field Technician will be a key player in implementing long term goals related to patient experience, provider throughput and evolving technology. This position has a preferred 1-2 years of IT operations (desktop, network and server management) and experience in an environment dependent on technology for business continuity. This position requires frequent travel to our healthcare facilities and providing them with support as part of the day to day expectations.

Also as a Field Technician, you will be responsible for the preparatory and implementation of a new center roll out, including but not limited to the following. Meeting with Internet Service Providers and providing them with access the the telco rooms and instructing installations. Installing network gear and IT hardware during the implementation phase and supporting the center after opening day.

In addition to impacting our core values of effortless patient experience, you will also be responsible for internal infrastructure delivery. You will analyze the needs of functional departments and establish priorities for delivery of solutions, provide technical support for computer systems and systems software, and develop new and/or modify the company's information processing systems. This will be a challenging position working in a fast paced environment with a focus around agile and rapid deployment.

Job Requirements

Education
  • High School diploma or equivalent- required
  • Bachelors Degree - preferred

Work Experience
  • 1 year - required
  • 2 years - preferred

Essential Functions

  • Configure, repair, and maintain desktop computers, printers, phones, smartphones, software deployment, security updates and patches.
  • Assist in the design, deploy and support LANs, WANs, network segments, internet and intranet systems to ensure network connectivity throughout infrastructure is on par with technical considerations.
  • Participate in regular staff meetings with technical team and cross-functional teams to understand business needs, develop functional specifications, technical designs and/or workflow requirements.
  • Troubleshoot technology problems reported by users.
  • Identify needed resources for projects, define and assign major project roles.
  • Implement and monitor policies and controls to ensure data accuracy, security, legal and regulatory compliance.
  • Take responsibility for results, including costs, methods and staffing.
  • Work effectively with cross-functional teams from IT, Engineering and business functions, including senior leadership team within and outside of your department and function.
  • Collaborate with people from many different disciplines with varying degrees of technical experience.
  • Adapt to a constantly changing environment; flexibility to work extended hours and weekends if needed, occasional travel required.
  • Coordinate and assist with ISP Vendors to ensure networks are installed and turned up appropriately.
  • Implementation of all IT hardware during new location growth and expansion.
  • Other duties as assigned.
UPDATE: COVID Vaccine Announcement: GoHealth Urgent Care is requiring all new hires to disclose their COVID-19 vaccination status in all markets. In certain markets, it will be required that new hires receive the first dose of the COVID-19 vaccine series (of either the Moderna or Pfizer vaccine or the single dose Johnson & Johnson Janssen vaccine) prior to their first day of employment. New hires must receive the second dose (of either the Moderna or Pfizer vaccine) within 30 days of their first day of employment. This is a condition of employment, unless a faith-based or medical exemption is approved.

All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.


Keywords:
Job, emergency, healthcare, licensure, medical, clinical, wellness, career, employment, opening, staff, benefits, health care, clinic, primary care, urgent care


Why GoHealth?

GoHealth Urgent Care has outstanding career opportunities in Connecticut, Delaware, Michigan, Missouri, New York City, North Carolina, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust them or burn them out, our team can balance and prioritize their professional and personal lives.

Detroit

The lifestyle you can lead.

As the second-largest city in the Midwest, Detroit offers you a diverse culture and an exciting lifestyle. From weekend and budget activities to Detroit festivals and Detroit nightlife, your time will never be dull. So take your kids around town, celebrate the seasons at summer and winter festivals, and get your game on at the Detroit International RiverWalk or any of our three arenas. Several major corporations are based in the city, including three Fortune 500 companies. In addition, Detroit is home to several institutions of higher learning, including Wayne State University, a national research university with medical and law schools and The University of Detroit Mercy, which offers more than a hundred academic degrees and programs of study.