Portland, OR | Center Operations
In a collaborative manner, the DTE Coordinator is responsible for fulfilling daily scheduling requests and the coordination of on-the-ground delivery of services provided to client and employers partnering with operations leadership in the assigned market/s, and national support resources on the Customer Success Management team and Business Development. The role provides appropriate support on key functions including project management, scheduling of resources, direct client support and on-call management for day of problem solving. In addition, the position will do troubleshooting, problem resolution, and serve as an escalation point for the customer.
Direct to Employer (DTE)
- Schedule DTE appointments in Clockwise
- Customer service resolution for urgent issues that arise with DTE clients
- Provide patient lists for on-site testing for invoicing
- Assist with DTE invoicing as needed
- Travel and maintain drivers license
- Conduct patient registration, which includes securing required paperwork and insurance documentation, and verification of insurance and patient eligibility.
- Process co-pays and schedule patient appointments for assigned center.
- Coordinate provider referrals to assigned Specialist.
- Answer patient questions regarding their care and keep them informed of their status.
- Responsible for maintenance of medical records and scanning charts to patient files.
- Answer phone calls, collect and sort daily incoming and outgoing postal correspondence
- Ensure reception is well maintained
- Conduct courtesy call-backs for patient follow-up.
- Perform opening and closing duties, which includes cashing out, end-of-day communication, and securing the building.
- Follow operating instructions to perform and document daily controls and calibration of equipment; maintain Quality Assurance/Quality Control logs for equipment troubleshoot breakdowns, perform preventive maintenance, and submit repair tickets as needed.
- High School Diploma required
- Bachelor’s Degree preferred
- Two years of administrative support experience required
- Healthcare experience preferred
- Experience in managing and implementing projects and strategic change initiatives required
- Experience in providing consultative services preferred
Current State Driver’s License
Additional Knowledge, Skills and Abilities Required
- Knowledge of medical office management systems and procedures
- Excellent time management skills and ability to multi-task and prioritize work
- Social perceptiveness and service oriented
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Proficiency in MS Office and patient management software
- Collaboration: Takes ownershipfor collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.
- Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
- Diversity and Inclusion:Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.
- Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.
- Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
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GoHealth Urgent Care has outstanding career opportunities in Connecticut, Delaware, Houston, Maryland, Michigan, Missouri, New York City, North Carolina, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, our team can balance and prioritize their professional and personal lives.
The lifestyle you can lead.
The Greater Portland market spans both Washington and Oregon. Magnificent Mount Hood is always in view, accessed by the historic Columbia River Highway, which winds through beautiful rivers, waterfalls, valleys and scenic sights. Local attractions include the Pittock Mansion, St. Johns Bridge, the International Rose Test Garden, Lan Su Chinese Garden, and the Oregon Museum of Science and Industry. There are also many wineries and breweries, the Portland Farmers Market, and lots of local music and nightlife — plus great shopping and restaurants. And you’ll find many friendly neighborhoods with great schools.