Application Analyst

Practice Management

Atlanta, GA | Information Technology

Position Summary:

This role provides support to users for the Practice Management (PM) software and computer systems they use to help us manage revenue cycle operations and collect payments for the services delivered. You will coordinate with users on troubleshooting and resolving problems with the software or hardware. You will also collaborate with leadership to manage ongoing projects to advance the use of technology within the clinic and Central Billing Office. It’s a highly visible role where you will constantly be working with different people and in dynamic situations.



  • Bachelor’s degree in related field or equivalent experience required

Work Experience

  • 2+ years experience in healthcare information system applications, application administration or other related experience required.
  • Experience supporting physician practices with ambulatory Practice Management system preferred
  • eCW or Epic Resolute Professional Billing administration experience will be a significant plus

Additional Knowledge, Skills and Abilities Required

  • Excellent problem-solving skills
  • Excellent verbal and written communication skills
  • Ability to develop creative constructs and delivery mechanisms to assist with information absorption
  • Knowledge of billing workflows in Epic is a requirement.
  • Expertise with healthcare business processes within physician practices and associated application software necessary to support those processes within an integrated delivery system

Additional Knowledge, Skills, and Abilities Preferred

  • Expertise with healthcare business processes within physician practices and associated application software necessary to support those processes within an integrated delivery system
  • Epic Resolute Admin certification preferred.


  • Performs and coordinates analysis, design, development, testing and support services for Practice Management (PM) applications
  • Collaborate with team members on infrastructure development and EPIC platform implementation
  • Responsible for supporting the Central Business Office staff with use of software systems
  • Optimize the PM systems to ensure billing workflows are efficient. Makes recommendations and provide alternatives with regards to various development and support initiatives.
  • Coordinates development of application testing scripts and conversion plans and participates in testing as needed
  • Work with business and operations leadership to coordinate and execute communications around technology and workflow changes
  • Create e-learnings, quick tips, and other training content as needed
  • Work with analytics team to understand and explain data structure from PM systems.
  • Document, communicate, and help to resolve feedback, questions, and enhancement requests along with others on the GoHealth IT and operations staff
  • Escalate risks and issues as appropriate to the project sponsor and/or the external partner.
  • Assist in the identification of opportunities for process and quality improvement both internally to GoHealth Urgent Care and in patient flow or clinic operations.
  • Serves as the application support for the front desk clinical staff in using Eligibility, Registration and payment collection

All other duties as assigned.

Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.



GoHealth provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GoHealth complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job, healthcare, career, employment, opening, staff, benefits, health care, information systems, information technology, Epic, eCW

Why GoHealth?

GoHealth Urgent Care has outstanding career opportunities in Connecticut, Missouri, New York City, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust them or burn them out, our team can balance and prioritize their professional and personal lives.

The lifestyle you can lead.

Atlanta is Georgia’s state capital and home to approximately half a million residents. Well known for its arts, theater, galleries and museums, cultural attractions, and institutions of higher education, Atlanta offers many things to do. Visit Georgia Aquarium, the largest public aquarium in the Western Hemisphere. Shop and enjoy great entertainment in Underground Atlanta. See wildlife shows at Zoo Atlanta. Catch a pro football, basketball or baseball game. Foodies will delight in local favorites, such as crab fritters, chicken biscuits, pulled pork sandwiches and salted caramel ice cream. Choose from many welcoming neighborhoods to live in, from downtown and midtown to Chastain Park, and from Buckhead to Cabbagetown, Kirkwood and Morningside. There’s also a good selection of public and private schools and nearby colleges and universities. Public transportation is excellent, and Atlanta is also served by Amtrak and Hartsfield-Jackson Atlanta International Airport.