Application Analyst

Atlanta, GA | IT (Information Technology)

Position Summary:

GoHealth Urgent Care partners with healthcare systems across the country to provide unparalleled experiences for our customers, employees, partners and community. We live our values of innovation, collaboration, diversity/inclusion, courage/integrity and accountability. We believe in promoting from within and the value of each team member. Check us out as we are growing and in need of professionals whose mission and values coincide with GoHealth!

The Application Analyst is responsible for providing exceptional support and guidance for GoHealth team members, clinicians, and patients on the use of ancillary clinical and financial application systems. As the application analyst, you will be partnering with operational leadership to understand business workflows and ensure the technology systems are facilitating their ability to deliver an effortless patient experience.

This position plays a key role in supporting volume driving initiatives at GoHealth Urgent Care by leveraging the software systems to support new services and patient capture. This position will be responsible to research and resolve workflow and software problems as part of daily operational support. It is a role that will require the ability to manage multiple projects with varying levels of complexity.

This is a highly visible role where you will be working with GoHealth leadership and with our joint venture partners on various projects to promote our use of technology to deliver an unparalleled patient experience.

JOB REQUIREMENTS

Education
  • Bachelor’s degree in a related field or equivalent experience require.
Work Experience
  • 3+ years experience supporting EMR, practice management, or revenue cycle systems in an outpatient practice required
Additional Knowledge, Skills and Abilities Required
  • Excellent verbal and written communication skills including ability to tailor communication on technical topics to the audience
  • Technical troubleshooting experience with healthcare IT application systems
Additional Knowledge, Skills, and Abilities Preferred
  • Expertise with healthcare business processes within physician practices and associated application software necessary to support those processes within an integrated delivery system
  • Knowledge/certification with eCW or Epic EMR platforms
  • Experience with radiology information systems
  • Intermediate experience with Excel data analysis
ESSENTIAL FUNCTIONS
  • Build and manage relationships with end users to understand clinical and revenue cycle workflows and how the various software systems facilitate patient care delivery.
  • Collaborate with operations leadership to identify and prioritize opportunities for improvement using existing software systems. Research, execute, and deliver the necessary system setup/changes to successfully achieve desired project outcomes.
  • Work with business and operations leadership to coordinate and execute communications around technology and workflow changes.
  • Document, communicate, and help to resolve feedback, questions, and enhancement requests along with others on the GoHealth IT and operations staff.
  • Partner with training team to create e-learnings, quick tips, and other “just in time” training content and compose manuals for users to describe installation and operating procedures.
  • Escalating risks and issues as appropriate to the project sponsor and/or the external partner.
  • Assisting in identification of opportunities for process and quality improvement both internally to GoHealth and in patient flow or clinic operations.
  • Providing excellent customer service to staff and external and internal project stakeholders.
  • Develops and modifies an organization's applications systems by encoding, testing, debugging and documenting programs.
  • Ensures that programs can be integrated in the applications systems.
  • Researches, analyzes, and modifies programming systems including encoding, testing, debugging, and installing to support an organization's application systems.
  • Consults with users to identify current operating procedures and to clarify program objectives.
  • May write documentation to describe program development, logic, coding, and corrections.
You'll also be collaborating with a great team of people moving exciting projects forward and working to improve systems and process along the way.

All other duties as assigned.

Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

GoHealth provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We invite military veterans to apply for our positions. In addition to federal law requirements, GoHealth complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Keywords:
Job, healthcare, career, employment, opening, staff, benefits, health care, electronic medical records, EMR, eCW, Epic EMR


Why GoHealth?

GoHealth Urgent Care has outstanding career opportunities in Connecticut, Missouri, New York City, North Carolina, Northwest Arkansas, Oklahoma City, San Francisco and the Portland-Vancouver area. And all of these positions have one thing in common: flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust them or burn them out, our team can balance and prioritize their professional and personal lives.

The lifestyle you can lead.

Atlanta is Georgia’s state capital and home to approximately half a million residents. Well known for its arts, theater, galleries and museums, cultural attractions, and institutions of higher education, Atlanta offers many things to do. Visit Georgia Aquarium, the largest public aquarium in the Western Hemisphere. Shop and enjoy great entertainment in Underground Atlanta. See wildlife shows at Zoo Atlanta. Catch a pro football, basketball or baseball game. Foodies will delight in local favorites, such as crab fritters, chicken biscuits, pulled pork sandwiches and salted caramel ice cream. Choose from many welcoming neighborhoods to live in, from downtown and midtown to Chastain Park, and from Buckhead to Cabbagetown, Kirkwood and Morningside. There’s also a good selection of public and private schools and nearby colleges and universities. Public transportation is excellent, and Atlanta is also served by Amtrak and Hartsfield-Jackson Atlanta International Airport.