Call Center Representative

Gresham, OR | Administrative

Position Summary:

The Call Center Representative is responsible for answering incoming calls from patients/customers, scheduling appointments for our 18 locations, answering inquiries and questions, handling complaints, troubleshooting problems and providing information.

Essential Functions

  • Answer calls and transfer calls to correct departments and centers
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide service information
  • Enter new patient information into system
  • Update existing patient information 
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard procedures

Education and Experience 

  • Hgh school diploma or equivalent
  • Proficient in relevant computer applications
  • Required language proficiency
  • Knowledge of customer service principles and practices
  • Knowledge of call center telephony and technology
  • Some experience in a call center or customer service environment
  • Strong data entry and typing skills
  • Knowledge of administration and clerical processes

Key Competencies

  • Verbal and written communication skills
  • Listening skills
  • Problem-solving skills
  • Customer service orientation
  • Organizational skills
  • Attention to detail
  • Judgment
  • Adaptability
  • Multitasking

GoHealth Urgent Care invites military veterans to apply for our positions.


GoHealth provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, GoHealth complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


Keywords:
Job, healthcare, medical, clinical, wellness, career, employment, opening, staff, benefits, health care, clinic, primary care, urgent care, clerical, customer service, scheduler


Why GoHealth?

GoHealth has outstanding urgent care career opportunities, from New York City to San Francisco to the Portland-Vancouver area. And all of these positions have one thing in common: the flexibility to practice urgent care medicine the way it was meant to be, without the stress and bureaucracy of hierarchical organizations. With reasonable work hours that don’t emotionally exhaust or burn them out, providers can balance and prioritize their professional and personal lives. And our practice model helps free them from excessive paperwork and overly burdensome regulatory programs that take away from the time they could spend providing the highest-quality care for their patients.

The lifestyle you can lead.

The Greater Portland market spans both Washington and Oregon. Magnificent Mount Hood is always in view, accessed by the historic Columbia River Highway, which winds through beautiful rivers, waterfalls, valleys and scenic sights. Local attractions include the Pittock Mansion, St. Johns Bridge, the International Rose Test Garden, Lan Su Chinese Garden, and the Oregon Museum of Science and Industry. There are also many wineries and breweries, the Portland Farmers Market, and lots of local music and nightlife — plus great shopping and restaurants. And you’ll find many friendly neighborhoods with great schools.